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‘There’s disgusting behaviour at my branch’

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Izzy, who is 18 and works at McDonald’s, says she is still witnessing “disgusting behaviour”, months after the BBC revealed sexual abuse claims at the fast food chain.

She is one of more than 160 people who have approached the BBC with allegations after our investigation.

They include claims of sexual assault, harassment, racism and bullying.

McDonald’s said it was “determined” to root out behaviour that falls below the high standards it expects of staff.

It comes as a group of ex-McDonald’s workers told the BBC they planned to take legal action against the firm, accusing it of failing to protect them.

MPs will now question the UK boss of McDonald’s over the claims of sexual abuse uncovered by the BBC.

Alistair Macrow will be quizzed by the Business and Trade Committee on 14 November.

Warning – this article contains distressing content

The BBC spoke to more than 100 current and recent McDonald’s workers across the UK over a five-month period. The workers – some as young as 17 – said they were being groped and harassed almost routinely.

Since we published our investigation in July, another 160 people have approached the BBC with stories of abuse.

The UK equality watchdog said some 200 people had contacted its email hotline, which it set up in the wake of the BBC’s story.

It said it was “concerned” by the latest allegations of harassment and that it was considering “a number of options” on how to proceed with its existing legal agreement with McDonald’s.

McDonald’s is one of the UK’s largest private-sector employers with more than 170,000 people working in 1,450 restaurants.

It also has one of the UK’s youngest workforces, with three quarters of staff aged 16 to 25. For many, it is their first job.

Most workers are not directly employed by the company as McDonald’s uses a franchise system, which means individual operators are licensed to run the outlets and employ the staff.

However, the corporation does exercise some control over franchisees. The company requires them to ensure “uniformity and commitment” to the McDonald’s brand, so that customers can expect the same experience in every restaurant.

To achieve this uniformity, corporate headquarters imposes strict rules on how these companies operate. There are inspections to make sure that each store is complying.

‘Nothing has changed’

Izzy told the BBC that male staff openly talked about their sex lives in front of 16-year-old crew members.

“It’s not just the language,” she said. “It’s just, it’s unacceptable.”

She said that since publication of the BBC report none of the senior management had talked to the crew about how they are.

Her sister Liv worked at the same store in the East of England but decided to quit in the summer.

Izzy said: “It’s exactly the same. The behaviour is still as she left, exactly the same. It hasn’t changed.”

Liv told us she had left after experiencing a sexist and bullying culture. She said one of the senior managers was openly racist about a new employee, who was Sikh. She said he made a comment about how “it was her type of people that bomb us”.

“Hearing something like that disgusted me, because I don’t get how you can just supposed to be almost setting an example for people, but you’re openly and freely saying stuff like this,” Liv said.

‘It’s gross’

Ed
Image caption,

Ed said a senior manager at McDonald’s repeatedly asked him for sex

Following the BBC’s investigation, law firm Leigh Day said it had been contacted by McDonald’s crew members who instructed it to start legal action on their behalf.

It could be the first ever MeToo group action taken in the UK.

One client, Ed, was just 16 when he started working at a McDonald’s branch in the South of England at the start of this year.

He said a senior manager made sexual innuendos and repeatedly asked him for sex.

Ed told the BBC. “It’s gross, it’s disgusting. And it’s horrifying that someone with that much power in the workplace could say something like that to a 16-year old such as myself.”

Ed said he told a senior manager about what had been happening, but he said the manager warned him that if he raised it again, he would face “severe consequences” and would not be eligible for promotion.

He said the harassment went on for several months, and it impacted his mental health and college attendance. Eventually, in April, he quit.

‘Groped’

Rachel was 17 when she got her first job at a branch of McDonald’s in the North West where she said a manager groped her bottom.

Rachel said the environment was “toxic” and that other male colleagues would make inappropriate comments. She said she emailed the company’s staff support service to report the manager who had groped her, but said she never received a response. She left in March 2021.

“McDonald’s needs to be doing more to tackle the issue,” she said.

She said she had joined the group planning legal action “so that people who are thinking of applying to work at McDonald’s are aware before they go into the job”.

Kiran Daurka, a partner at Leigh Day, said the stories of sexual abuse and harassment at McDonald’s were “disturbing”.

“It is our view that they have recourse to legal action, and we are investigating those legal claims.”

Alistair Macrow, chief executive of McDonald’s UK and Ireland said that following the BBC’s investigation in July, he “immediately ordered measures to address critical areas”.

“I initiated a company-wide programme of independent investigations, auditing of our complaints processes, reviews of our codes of conduct and, in a number of cases, full disciplinary hearings,” he said.

“At the same time as introducing these new processes, we appointed external employment experts to independently evaluate and report on the effectiveness of our employment practices, safeguarding and disciplinary procedures. This process is underway, and we plan to implement new steps identified by this review as appropriate.

“While we are confident in the first steps we have taken, I am determined to understand what more we can do, and our efforts will need to be far reaching and constantly evolving,” he added.

“I am personally committed to ensuring all cases brought to our attention are investigated quickly and thoroughly. Where our standards have been breached, or where our processes fall short, I will drive change. I know it takes a great deal of personal courage to speak up and it is my top priority to ensure we act swiftly and decisively on what we hear.”

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What to do if you have been sexually harassed at work

  • Report it: Charity Victim Support says you can report it to your manager, HR representative or trade union who will take action.
  • Keep a record: Including dates, times and details of what happened, as well as any relevant emails. These could be helpful if you decide to report it.
  • Get help: Victim Support operates a free and confidential 24/7 helpline and live chat service. Call 0808 16 89 111 or use the live chat at: victimsupport.org.uk/live-chat.
  • Call the police: If sexual harassment escalates into violence, threats or sexual assault, you should report this to the police by calling 101. If you are in danger, call 999.

— Reports /TrainViral

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Six tonnes of cocaine found in banana shipment

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Sniffer dogs in Ecuador have found 6.23 tonnes of cocaine hidden in a banana shipment, police say.

The dogs alerted their handlers, who seized 5,630 parcels filled with a white substance that later tested positive for cocaine.

The shipment was destined for Germany, officials said, and would have been worth $224m (£173m) had it reached its destination.

Five people had been arrested following the discovery, according to the prosecutor-general’s office.

Police said they had found the massive cocaine haul during a routine inspection of container stored at Posorja deepwater port south-west of Ecuador’s largest city, Guayaquil.

The cocaine parcels had been hidden beneath crates of bananas destined for export.

One of those arrested in connection to the drug discovery was a representative of the export company responsible for the shipment, whom prosecutors said had been present at the inspection and gave officials the names of the four other suspects.

They include the managers of the banana plantation where the cocaine is suspected to have been added to the fruit shipment, as well as the driver who took the container to the port.

Ecuador has become a major transit country for cocaine produced in neighbouring Peru and Colombia, with transnational criminal gangs using Ecuador’s ports to ship the drug to Europe and the US.

Last year, Ecuadorean security forces seized more than 200 tonnes of drugs, most of it cocaine. Only the US and Colombia seized more drugs in 2023.

Gangs have caused a wave of violent crime in Ecuador, leading President Daniel Noboa to declare a state of emergency and deploy tens of thousands of police officers and soldiers in an effort to combat them.

These security forces have stopped large amounts of cocaine from being shipped to Europe.

In January, officers found the largest stash ever to be seized in Ecuador – 22 tonnes of cocaine – buried in a pig farm.

However, extortion, kidnappings and murders remain high in the Andean country.

Reports /Trainviral/

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Thailand expands v-free entry to 93 countries

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Thailand has expanded its visa-free entry scheme to 93 countries and territories as it seeks to revitalize its tourism industry.

Visitors can stay in the South-East Asian nation for up to 60 days under the new scheme that took effect on Monday,

Previously, passport holders from 57 countries were allowed to enter without a visa.

Tourism is a key pillar of the Thai economy, but it has not fully recovered from the pandemic.

Thailand recorded 17.5 million foreign tourists arrivals in the first six months of 2024, up 35% from the same period last year, according to official data. However, the numbers pale in comparison to pre-pandemic levels.

Most of the visitors were from China, Malaysia and India.

Tourism revenue during the same period came in at 858 billion baht ($23.6bn; £18.3bn), less than a quarter of the government’s target.

Millions of tourists flock to Thailand every year for its golden temples, white sand beaches, picturesque mountains and vibrant night life.

The revised visa-free rules are part of a broader plan to boost tourism.

Also on Monday, Thailand introduced a new five-year visa for remote workers, that allows holders to stay for up to 180 days each year.

The country will also allow visiting students, who earn a bachelor’s degree or higher in Thailand, to stay for one year after graduation to find a job or travel.

In June, authorities announced an extension of a waiver on hoteliers’ operating fees for two more years. They also scrapped a proposed tourism fee for visitors flying into the country.

However some stakeholders are concerned that the country’s infrastructure may not be able to keep up with travellers’ demands.

“If more people are coming, it means the country as a whole… has to prepare our resources to welcome them,” said Kantapong Thananuangroj, president of the Thai Tourism Promotion Association.

“If not, [the tourists] may not be impressed with the experience they have in Thailand and we may not get a second chance,” he said.

Chamnan Srisawat, president of the Tourism Council of Thailand, said he foresees a “bottleneck in air traffic as the incoming flights may not increase in time to catch up with the demands of the travellers”.

Some people have also raised safety concerns after rumours that tourists have been kidnapped and sent across the border to work in scam centres in Myanmar or Cambodia.

fatal shooting in Bangkok’s most famous shopping mall last year has also caused concern among visitors.

Reports /Trainviral/

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Royal Mail will deliver letters forever

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The prospective new owner of Royal Mail has said he will not walk away from the requirement to deliver letters throughout the UK six days a week, as long as he is running the service.

“As long as I’m alive, I completely exclude this,” Czech billionaire Daniel Kretinsky told the BBC.

Mr Kretinsky has had a £3.6bn offer for Royal Mail accepted by its board.

Shareholders are expected to approve the deal in the coming months, but the government also has a say over whether it goes ahead.

Currently the Universal Service Obligation (USO) requires Royal Mail to deliver letters six days a week throughout the country for the same price. But questions have been raised over whether the service could be reduced in the future.

In an exclusive interview with the BBC, Mr Kretinsky also said he would be willing to share profits with employees, if given the go-ahead to buy the group.

However, he appeared to reject the idea of employees having a stake in Royal Mail, which unions have called for in exchange for their support.

The Royal Mail board agreed a £3.6bn takeover offer from Mr Kretinsky in May for the 500-year-old organisation, which employs more than 150,000 people. Including assumed debts, the offer is worth £5bn.

But because Royal Mail is a nationally important company, the government has the power to scrutinise and potentially block the deal.

As well as keeping the new government on side, Mr Kretinsky also faces the task of convincing postal unions that the proposed deal will benefit employees.

The USO is a potential sticking point for both the government and unions.

Royal Mail is required by law to deliver letters six days a week and parcels five days a week to every address in the UK for a fixed price.

How well this has actually been working in practice is a different matter. Ten years ago, 92% of first class post arrived on time. By the end of last year it was down to 74%, according to the regulator Ofcom.

Last year the regulator fined Royal Mail £5.6m for failing to meet its delivery targets.

Royal Mail has been pushing for this obligation to be watered down. It wants to cut second class letter deliveries to every other weekday, saying this will save £300m, and lead to “fewer than 1,000” voluntary redundancies.

‘Unconditional commitment’

Mr Kretinsky has committed in writing to honouring the USO, but only for five years.

And after that, in theory, the new owners could just walk away from it.

However, Mr Kretinsky told the BBC: “As long as I’m alive, I completely exclude this, and I’m sure that anybody that would be my successor would absolutely understand this.

“I say this as an absolutely clear, unconditional commitment: Royal Mail is going to be the provider of Universal Service Obligation in the UK, I would say forever, as long as the service is going to be needed, and as long as we are going to be around.”

Mr Kretinsky added that the written five-year commitment was “the longest commitment that has ever been offered in a situation like this”.

Woman's hand posting a letter into a red post box

Another potential stumbling block for the deal, however, is how the company will be structured.

Unions would like to see the company renationalised, but Dave Ward, general secretary of the Communication Workers Union (CWU), told the BBC that would be “difficult in the current political and economic environment”.

Instead, what the CWU is pushing for is “a different model of ownership” – that is, where the employees part-own the business.

To get its support for the takeover, the union wants employees to share ownership of the company, along with other concessions including board representation for workers.

It says profit sharing is “not going to be enough to deliver our support and the support of the workforce”.

If the union doesn’t get what it wants, it won’t rule out industrial action, Mr Ward said. Its members went on strike in 2022 and 2023.

Although Mr Kretinsky said he is “very open” to profit sharing, he is not in favour of shared ownership.

“I don’t think the ownership stake is the right model,” he said. “The logic is: share of profit, yes, [but an] ownership structure creates a lot of complexity.

“For instance, what happens if the employee leaves? He has shares, he is leaving, he is not working for the company, he [still] needs remunerating.”

Mr Kretinsky said he didn’t want to create “some anonymous structure” but instead “remunerate the people who are working for the company, and creating value for the company”.

The union is also concerned about job losses and changes to the terms and conditions of postal workers’ contracts.

Mr Kretinsky has guaranteed no compulsory redundancies or changes in terms and conditions but only until 2025.

“If we are more successful, and we have more parcels to be delivered, we need not less people, but we need more people,” he said. “So really, job cuts are not part of our plan at all.”

He said if the management, union and employees work together, “we will be successful”.

Another concern is the potential break-up of the business.

The profit for Royal Mail’s parent company last year was entirely generated by its German and Canadian logistics and parcels business, GLS. Royal Mail itself made a loss.

Mr Kretinsky has promised not to split off GLS or load the parent company with excessive debt, although borrowings will rise if the deal goes through.

But he has a way to go to convince the CWU.

“I can’t think of any other country in the world that would just just hand over its entire postal service to an overseas equity investor,” Mr Ward of the CWU said.

However, Mr Kretinsky said that the postal unions “do understand that we are on the same ship, and that we need this ship to be successful, and that if we are there, we don’t have any real problems to deal with, because the sky is blue, and it’s blue for everybody.”

The union cannot stop this deal but the government can block it under the National Security and Investment Act.

Business Secretary Jonathan Reynolds has said he will scrutinise the assurances and guarantees given and called on Mr Kretinsky to work constructively with the unions.

Mr Kretinsky may say that he and the unions are ultimately on the same ship but, as things stand, they are not on the same page.

Who is Daniel Kretinsky?

Daniel Kretinsky started his career as a lawyer in his hometown of Brno, before moving to Prague.

He then made serious money in Central and Eastern European energy interests.

This includes Eustream, which transports Russian gas via pipelines that run through Ukraine, the Czech Republic and Slovakia.

He then diversified into other investments, including an almost 10% stake in UK supermarket chain Sainsbury’s and a 27% share in Premier League club West Ham United.

The Czech businessman is worth about £6bn, according to reports.

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